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Please email or call in your order, our new website will be up soon! Emailed orders will receive an extra gift. Include your mailing address and phone number. We will send you a secure payment link after you are invoiced or you may call in with your credit card information. E-Mail Important Shipping Price Increase & Cooler Pack Charge Information |
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Holiday Shipping Information & Holiday Store Hours Did you order a case of chocolate? Click Here Do you need your order rushed? Click Here President's Day Monday, February 20th we will not be shipping any USPS Priority Mail nor will you receive mail. The post office is closed for the holiday and they will not be delivering. We are still open and taking and confirming on line orders and will be back to business as usual on the next day. Fed Ex is on a normal delivery schedule and we will be shipping everything with this carrier. St. Patrick's Day, Friday, March 17th For Fed Ex Overnight: Order by 10:00 AM March 16th for delivery by the 17th. Any orders with large amounts of chocolate takes an extra day to process. Order early. Email or call for availability. For Saturday delivery, please email us immediately after placing your order or enter it in the special instructions box on the billing page. Hand made chocolates may not ship on Friday for Saturday delivery, only foil wrapped or items from our warehouse. For Fed Ex 2 day: Order by 10:00 AM March 15th for delivery by the 17th. For US Priority Mail: Order by 10:00 AM March 13th for delivery by the 17th. March 14th will require the 5.00 rush priority fee for same day shipping. This is not a guaranteed service. This depends on if your order consists of items that may be backordered, special ordered or a large chocolate order. We will do everything we can to get your order to you on time and we will let you know if there are any problems that arise. If you need it fast, use Fed Ex or ask to have the $5 rush fee added for same or next day processing. For US Express Mail: Order by 10:00 AM March 15th and it will deliver on or before the 17th. Any orders with large amounts of chocolate takes an extra day or more to process. Order early. Email or call for availability. Valentine Holiday Shipping Information 2016 DEADLINES For Fed Ex 2 day: Order by 10:00 AM February 10th to ensure that it gets there on the 13th. For Fed Ex Overnight: Order by 10:00 AM February 11th to ensure that it gets there by the 13th. Saturday and Sunday do not count as Fed Ex delivery days and we do not count the weekend days as processing days, we go by business days. If you need Saturday delivery, enter that on the billing page (18.50 extra on top of the Fed Ex shipping fee). We are not making chocolates on Friday, but we do have some foil wrapped chocolates in stock to ship. Any orders with chocolate we make, it will take an extra day or two to process because we make it fresh to order so order 1-2 days in advance or email us and ask if we may accommodate you! US Express Mail options are the same as Fed Ex 2 day. Deadline for Express Mail is 10:00 AM February 10th. There are no refunds for late shipping by any carrier or us, always keep weather in mind and order early. For US Priority Mail: Order before 10:00 AM February 8th for delivery by or before the 14th. This is not a guaranteed service and we make no shipping guarantees or guarantee a shipping date. This depends on if your order consists of items that may be backordered, special ordered or a large chocolate order. USPS considers Saturday a delivery day. If you need it fast, ask us to put a $5.00 rush on the order for same or next day processing or use Fed Ex. If you order beyond our cut off date, we can't promise it by Valentine's Day, but we will try. Again, our cut off dates are not a guarantee that your package will arrive by Feb. 14th. If you enter your due date that requires your order to be shipped before 7 days out, you will be charged 5.00 rush fee even if you don't ask for it so that we may meet your deadline. If you need it fast and shipped within 24 hours during normal business days, use Fed Ex, but the 5.00 rush fee will cost much less. If you want your shipment to arrive ON Valentine's Day, we still recommend you pad it one day to allow for bad weather or service failure unless you do not think it will be a problem. Drop shipped items from our distributors may take a few extra days longer to process/ship out, please allow for this. This schedule is for all orders, even if they are not for Valentine gifts. Tracking numbers are emailed the day your order ships, check your spam/bulk mail folder for it if it's not in your inbox. We are so grateful for all your orders, but because we have so many to fill now, we cannot verify if your order has shipped unless you did not get an order confirmation within 24 hours and if you truly did not get a tracking email. Please be so kind to read the shipping guideline on our shipping page, Click Here. Don't be sorry by delaying, order your Valentine gifts early! We will do everything we can to get your order to you by Valentine's Day and we will try to let you know if there are any problems that arise. We are known for small miracles, but keep in mind we are a small company dedicated to making custom chocolates by hand and making sure you receive quality products made and packed with care by our staff. Still not clear on the info above? Just send us an email. Christmas We will close early 12/23 and be closed 11/24 - 11/26. We are still confirming orders during the time we are closed. The shipping carriers might have some difficulties with the weather and delays may occur because of bad weather in many other parts of the country. USPS Priority Mail Deadline - 12/21 10:00 AM PST. This is depending on how busy we are, if your items are in stock, etc. will determine if we can get it to you in time after this date. We do not guarantee delivery dates with the USPS Priority Mail service and we will make no promise when it arrives, only a promise and proof of a tracking number that we shipped. Fed Ex 2 Day Deadline - 12/21 10:00 AM PST. We will guarantee that we will ship your package on time but if Fed Ex doesn't ship on time, we will not be responsible for late packages. Fed Ex is your best bet for on time delivery, but keep in mind, nothing is perfect and sometimes bad weather, bad airplanes or bad Karma can be a problem. Out of stock items, special orders or large custom chocolate orders will take longer to fulfill, please allow extra time by ordering early. Fed Ex Overnight Deadline - 12/22 10:00 am PST. Handmade chocolates might not ship this day if the order is large. (Same terms described with the Fed Ex 2 Day deadline is the same for Fed Ex Overnight.) USPS Express Mail - Use the same exact terms described with all Fed Ex deadlines. Your package should arrive by 12/24 if you order by 10:00 am the 22nd. Handmade chocolates might not ship this day. There is no guarantee that it will arrive on 12/24 in all cities. International: We don't ship with Fed Ex Express or UPS International, so only US Express Mail might get your order to you in time if you order by 12/13. Please understand that we are very busy this time of year and we cannot make any exceptions to process your order faster or go beyond the deadline dates, we appreciate your understanding. You should pad the processing time a day or two because of the holiday rush and if the delivery is delayed by the carrier, you will not be disappointed if they have an extra day or two to deliver. You must consider that the carrier may run into weather problems this time of year. If your chocolate order is exceptionally large, we may not be able to finish it on time. Please order early to avoid any disappointment. If we confirm your order to ship by a certain date, we promise to get your order out in time and will have proof of shipment, but if the carrier does not deliver on time, we cannot give shipping or product refunds. Season's Greetings! Be happy and be safe! For Hanukkah 12/24 - 1/1 Please order with at least 2-3 days before you need delivery and use Fed Ex overnight, 2 day or US Express Mail if you need to have it rushed. You've got 8 days to work around with for the delivery dates if the package doesn't have to be delivered on the first day. Hanukkah Sameach! Winter Holiday Shipping Schedules We will be open on the 29th for a half day, so please order by 10 am PST for same day shipping. Use the appropriate shipping methods described below for Christmas shipping with same terms. We are closed 12/30 through 1/2 and back open on 1/3. We will be taking and processing orders and answering email when we get a chance. Happy New Year! Closed Monday, January 16th, 2016 in observance of Martin Luther King, Jr. Day The US Post office is not open and does not deliver on this day. We will be closed this day and will not be shipping packages. Fed Ex is still delivering on this day, but we are not shipping Fed Ex packages until Tuesday. Please plan accordingly. The web site is open and we are still processing orders and answering email. Equal rights for all. About Martin Luther King, Jr. Easter - Sunday, March 27, 2016 For Fed Ex Overnight: Order by 10:00 AM 3/24 to ensure that it gets there by the 25th. Any orders with chocolate takes an extra day to process so order with a day to spare. No quantity discounts are offered and a rush fee of $5.00 or 10% (whichever is greater) may be charged for chocolate rush orders. If Fed Ex is late, we do not offer guarantees or shipping refunds. For Fed Ex 2 day Saturday delivery, please email us immediately after placing your order or enter it in the special instructions box on the billing page. Hand made chocolates may not ship overnight on Friday for Saturday delivery, our kitchen is closed. For Fed Ex 2 day: Order by 10:00 AM 3/23 to ensure that it gets there by the 25th. The same terms apply to 2 day as they do for overnight service. Please understand that we cannot make any other exceptions. Fed Ex 2 day Saturday delivery adds 17.00 to Fed Ex 2 day Standard Rate. Fed Ex 2 day AM delivery is now available for weekday deliveries and costs about $13.00 more than standard 2 day. For Saturday or AM delivery, please email us immediately after placing your order or enter it in the special instructions box on the billing page. For Standard Shipping with USPS Priority Mail: Order by 10:00 AM 3/22 for delivery by the 26th. This is not a guaranteed service. This depends on if your order consists of items that may be backordered, special ordered or a large chocolate order. We will do everything we can to get your order to you on time and we will let you know if there are any problems that arise. If you need it fast, use Fed Ex. Please understand that we cannot make any other exceptions. For US Express Mail: Order by 10:00 AM 3/24 to ensure that it gets there by the 26th. Any orders with large amounts of chocolate takes an extra day to process. Order early. Email or call for availability. For international orders, Priority Mail takes about 6-10 days to arrive, Express Mail 3-5 days and 2-3 weeks for First Class. Delivery times are not guaranteed and do not include processing time before shipping. Tracking numbers will be emailed to you on the day your order ships. We cannot and do not make any shipping guarantees, only a guarantee when we will ship out. If the carrier runs into delays beyond their control, we cannot offer refunds on shipping or products. Enter your due date on the billing page and we'll try to meet it. Ask for our 5.00 rush service with any US mail service to get your order shipped same or next day during days we are open. Please EMAIL us for tracking information if you cannot find your email confirmation from the USPS or Fed Ex, do not call customer service. It would be helpful if you give your package a few days for delivery before you ask its status because this only slows down our processing to take time to look it up. Look in your BULK or SPAM email folder if you expected an email from us and didn't get it. Thanks for being patient and understanding! Thanksgiving Shipment Deadlines Order by 1:00 PST 11/25 and your foil wrapped turkeys and/or leaves will arrive on Wednesday with Fed Ex Overnight. Order by 1:00 PST 11/24 and your foil wrapped turkeys and/or leaves will arrive on Wednesday with Fed Ex 2 Day. Order by 10:00 PST 11/20 with USPS Priority Mail and your order should arrive by the 25th, but this is not guaranteed. We are closed 11/27 - 11/30 and will reopen on 12/1. We are still taking orders on line and can answer any email questions you may have at some point during the holiday weekend. Thank you, have a great extended weekend and Happy Thanksgiving! Independence Day We will not be open to ship and the USPS (US Mail) and Fed Ex will not be delivering on Friday, July 4th. We will still process your orders on line and answer any email questions you have. We will resume shipping on Monday, July 7th. Please note if you ordered chocolates they may not ship until July 7th so that they are not being held at the shipping facility an extra day because of the holiday. If you have any questions about shipping, please email or call us. Memorial Day We will be closed Monday, May 26 in observance of Memorial Day. Any orders that are submitted after 10:00 am May 23, will be processed, but they will not ship until starting Tuesday, May 28. We will not be shipping any orders on Monday and you will not be receiving any mail or express shipments this day. Any Fed Ex orders placed after 10:00 am May 23rd will be shipped on Tuesday, May 27th as long as the order does not have hand made chocolates. We are still taking and confirming on line orders during the whole weekend and will respond to your emails. Have a great long weekend and don't forget to remember those who have sacrificed life and limb while serving in the US military. Father's Day Shipments For Fed Ex Overnight: Order by 10:00 AM June 14th to ensure that it gets there by the 15th. Fed Ex does not deliver on weekends unless you pay for Saturday special service. Any order with chocolate might take an extra day or two to process. For Fed Ex 2 day: Order by 10:00 AM June 13th to ensure that it gets there by the 15th. USPS Express Mail: Order by 10:00 AM June 14th to ensure that it gets there by the 16th or 20th. Express Mail takes one to two days for delivery. It is not a guaranteed overnight service, but the USPS Express Mail Service does deliver on Saturday. For Standard Shipping with USPS Priority Mail: Order by 10:00 AM June 11th for delivery by the 16th. This is not a guaranteed service. This depends on if your order consists of items that may be backordered, special ordered or a large chocolate order. We will do everything we can to get your order to you on time and we will let you know if there are any problems that arise. If you need it fast, use Fed Ex or Express Mail. Please understand that we cannot make any other exceptions. Tracking numbers will be emailed to you on the day your order ships. We cannot and do not make any shipping guarantees, only a guarantee when we will ship out. If the carrier runs into delays, we cannot offer refunds on shipping or products.
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Mother's Day Shipments: Chocolate Roses
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For Fed Ex Overnight: Order by 10:00 AM May 9th to ensure that it gets there by the 10th. Fed Ex does not deliver on weekends unless you order on Friday and want Saturday overnight which adds 10.00 to the overnight or 2 day charge charge, please email us after you place your order if you'd like this service. Any orders with chocolate that is not foil wrapped might take extra time to process if your order is large. For Fed Ex 2 day: Order by 10:00 AM May 8th to ensure that it gets there by the 10th. The same terms apply to 2 day as they do for overnight service If you order on the 8th with 2 day and you want Saturday delivery, you will have to ask for and upgrade for 10.00 more for Saturday delivery. You must ask us to upgrade to Saturday delivery. Enter your request on the special instructions/due date/ribbon color boxes. USPS Express Mail: Order by 10:00 AM May 9th to ensure that it gets there by the 11th. US Express Mail takes one to three days for delivery depending on where it is going from 98584. It is not a guaranteed overnight service, but the USPS does deliver on Saturday. Please understand that we cannot make any other exceptions on shipping deadlines. For Standard Shipping with USPS Priority Mail: Order by 10:00 AM May 7th for delivery by the 11th. This is not a guaranteed service. This depends on if your order consists of items that may be backordered, special ordered or a large chocolate order. Once we ship, it takes 2-3 days to arrive. We will do everything we can to get your order to you on time and we will let you know if there are any problems that arise. If you need it fast, use Fed Ex. Please understand that we cannot make any other exceptions. We make holiday orders our top priority, so please ask us if we can get your order out on time with standard shipping, there is a very good chance we may be able to accommodate you! Please do not assume it will get there on time unless you add 5.00 same or next day shipping rush processing fee or upgrade to Fed Ex services. You must ask us to upgrade to rush processing. Enter your request on the special instructions/due date/ribbon color boxes. For international orders, add on one extra week for Priority Mail and Express Mail, add on two extra weeks for First Class. Tracking numbers will be emailed to you on the day your order ships. We cannot and do not make any shipping guarantees, only a guarantee when we will ship out. If the carrier runs into delays, we cannot offer refunds on shipping or products. Enter your due date on the billing page and we'll try to meet it, but all the shipping terms above still apply. Information above is for all orders shipping during this time, not just holiday themed orders. Please EMAIL us for tracking information if you cannot find your email confirmation from the USPS or Fed Ex, do not call customer service. It would be helpful if you give your package a few days for delivery before you ask its status because this only slows down our processing to take time to look it up. Look in your BULK or SPAM email folder if you expected an email from us and didn't get it. Thanks for being patient and understanding! St. Patrick's Day, Sunday, March 17th For Fed Ex Overnight: Order by 10:00 AM March 14th for delivery by the 15th. Any orders with large amounts of chocolate takes an extra day to process. Order early. Email or call for availability. For Saturday delivery, please email us immediately after placing your order or enter it in the special instructions box on the billing page. Hand made chocolates may not ship on Friday for Saturday delivery, only foil wrapped or items from our warehouse. For Fed Ex 2 day: Order by 10:00 AM March 13th for delivery by the 15th. For US Priority Mail: Order by 10:00 AM March 11th for delivery by the 13th. This is not a guaranteed service. This depends on if your order consists of items that may be backordered, special ordered or a large chocolate order. We will do everything we can to get your order to you on time and we will let you know if there are any problems that arise. If you need it fast, use Fed Ex or ask to have the $5 rush fee added for same or next day processing. For US Express Mail: Order by 10:00 AM March 14th and it will on the 15th or the 16th. Any orders with large amounts of chocolate takes an extra day or more to process. Order early. Email or call for availability. Monday, October 8th for Columbus (or as we like to call it here in the PNW Indigenous People's) Day We will not be shipping any US Postal Service packages this day, nor will you receive packages that day. Fed Ex is shipping and picking up today. Closed Monday, September 3rd in observance of Labor Day We will not be shipping any packages on September 3rd, nor will you receive packages that day. Please place any Fed Ex orders with at least a full day or two to spare. For example, if we ship anything for you on Thursday with Fed Ex 2 day, your package will arrive on Tuesday. Verteran's Day We are open 1/2 day Friday 11/11/11, but the US postal service is not delivering mail and we will not be able to mail anything out. Fed Ex will be operating on a normal schedule. Halloween Shipping Deadlines We are keeping up with Halloween chocolate and gift shipping and the last day to get items shipped for delivery in time is 10:00 AM PST 10/27 with US Priority Mail (no guaranteed delivery). Fed Ex 2 day to arrive on Friday is 10:00 AM PST 10/27. Fed Ex 2 day day to arrive on Saturday is 10:00 AM PST 10/28 (extra 17.50 service charge). Fed Ex overnight to arrive on Friday is 10:00 AM PST 10/28. US Express Mail to arrive on Friday or Saturday is 10:00 AM PST 10/28. Case shipping from the NY manufacturer is the standard 5 day lead time excluding shipping time. Information above if for all orders shipping during this time, not just holiday themed orders. Click Here for Shipping to Foreign Countries Click Here for Our Return Policy Nuts are sometimes used during our chocolate making. Please do not order our chocolate if you are allergic to nuts in any way. All of our chocolate products contain milk products. Thank you very much, we look forward to fulfilling of all your chocolate fantasies! |
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