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International Shipping Information to Foreign Countries

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Where we ship:  We ship to most countries:  Canada, Australia, Japan, all of western Europe.  Please inquire before you order because we do not ship to some countries in South America, all of Africa (except for South Africa) and many countries in the Middle East.  If you are in the Middle East, India, Russia or a country we can't ship to, we will gladly ship to your Aramex or Bongo address.  Contact them and set up an account, it's easy.  We do not ship to countries in conflict or with unstable governments.  Please keep in mind that chocolates will need to be shipped in cooler packs in warm weather and will add on extra weight and must be shipped Express Mail to arrive quicker.  The insurance on this shipping method is only for loss of package, not if the contents melt.*  We have a very high success rate for intact shipments and on time deliveries, but we cannot take responsibility for the delivery method or time it takes to arrive.  We do not offer the free gift option.

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Selecting Your Shipping Method:  Email us for a shipping quote and let us know in detail what you would like, how much and how quickly you need it!  You may go to http://usps.com to find rates.  Select International Shipping from the drop down menu.  Please let us know your due date and the type of shipping you'd like (First Class, Priority or Express Mail) in the special instructions box on the billing page.  If you are in Canada, please enter your state, they are all listed in our drop down menu for you.  If you are in any other country and have a province or state such as QLD, please enter that in the city line after you enter the city with a comma.

IMPORTANT:  You must provide a valid email address.  If you pay with PayPal, you must be a verified member with a verified address.  We will only ship to your billing address or verified address.  Shipping quotes are subject to change before you place your order.  You are responsible for assuring that the product can be lawfully imported to the destination country.

Processing Fee:  We charge a $5.00 service charge for all international orders and is included with your shipping costs.  This fee covers the additional time we spend on producing non-standard shipping labels and higher processing/exchange fees that the banks charge us.  You or the recipient will be responsible for any duties or taxes imposed.  We do not know what the fees would be, so please check with your local mail service.

Shipping Methods & Info:  You have the shipping options of:  Express Mail service which is the fastest, is automatically insured for up to $100, tracking is available and takes approximately 3-5 days depending where the package is going.  Air Mail First Class for packages under four pounds takes 1-3 weeks typically, proof of shipment is available, but tracking and insurance are not available.  Our Canadian neighbors seem to get their packages in 7-10 days from the time we ship.  Winter holiday shipments can take longer than the average time.  Air Mail Priority Mail or Priority Flat Rate for packages over four pounds, can be insured, includes some coverage automatically, has tracking and takes 6-10 days typically.  All shipping times are approximate and are not guaranteed.  If you are using an ice pack or want insurance and faster service with the post office, please request or select Express Mail when you check out.  Send us an email if you would like insurance added.  Any order that is under 5 pounds or less than $75.00 will be shipped with First Class shipping unless you specify otherwise in the special instructions box.

Insured Parcels, Damages:  We are very successful with shipments arriving intact to our overseas customers, but we cannot replace any chocolates if damage or loss of package occurs during shipment if you did not opt to pay for insurance coverage or have it shipped by US Express Mail.  Insurance will not cover late shipment or melted chocolates.  Coverage is only for broken items or lost shipment.  Express mail automatically insures up to $100, anything over that requires additional insurance.  Insurance and tracking for standard First Mail First Class is not available and you may use this selection for orders up to $50.00.  Priority Mail has automatic insurance coverage up to $67.00.  We will automatically add additional insurance coverage for packages with a value higher than $67.00.  We do not reship replacements at our cost.  You will only receive the funds back to your PayPal or credit card account for the product.*  Insurance will not cover cost of shipping return products to us if they are damaged.  You must incur this cost.  If the product is a manufacturer defect on adult products, balloons and blow up dolls, you will have to contact the manufacturer for replacement.  If you'd like a replacement product and the product can be covered by insurance, you will have to send us the damaged product or photo proof via email.

Duty & Tax:  We do not ship UPS or DHL Overseas.  We can only ship by United States Postal Service.  We can ship Fed Ex to some countries, but some countries are too difficult to get packages to like Mexico and require a ridiculous amount of paperwork we are not willing to hassle.  You or the recipient will be responsible for duties and taxes imposed by customs, your country or the delivery service.  It is not included in the shipping price and we do not know what the extra costs are.  We will not devalue your subtotal for your order and we will not make it a 0 value and call it a gift.  Even gifts must have a value placed and duties and taxes will be required to be paid by the gift recipient.  Please contact your postal service who will deliver to you.  For Canadian customers, click here.  For Fed Ex shipping above 20$Canadian, it is about 5% of your subtotal.  Click here for shipping with Fed Ex to all countries.  All other countries, we can only ship Fed Ex if you have your own account that the duties and taxes can be charged to or if you pay 8% duty fee and 18% VAT fee ahead of time.  US Territories are not subject to duties and taxes.

We ship to all military addresses and U.S. Territories as a standard U.S. shipment.  Shipping surcharges may apply with packages weighing 2 pounds or more.

*Although loss is extremely rare, if your package was insured and is lost during shipment, it may take up to a month or longer to locate your package and settle your claim.  Please be patient during this process.  We cannot send a replacement for an insured package until the previous package has been returned to us for inspection or has been deemed lost by the postal service.  If you'd like a replacement before the claim is settled, you will have to purchase another order.  Also, customs inspections may delay your package for a day or up to a month if they want to, but this is a rare occurrence.  Keep in mind that in some counties, some items that may be questionable such as adult related items, may be confiscated by customs or returned to us.  We will not replace or refund for confiscated items.  It is up to you to know what items can be shipped into your country.

If you are overseas and are ordering a gift to be shipped within the United States, none of these shipping guidelines apply (use http://chocolatefantasies.com/shipping.htm for your guideline) to your order as long as it us under $100.00.  International payment terms do apply though.

PayPal payments are accepted for orders over $25.00 in products.  You must be a verified account member.  We will reject any PayPal payments from non-verified members.  For credit card orders over $50.00, orders may take up to a week to process if the system does not verify your address.  Your security code must match in the billing system or we will not process your order.  Any order over four pounds or $100.00 will need to go out by International Priority Mail or Express Mail insured.  If we cannot match your address or CVV2 # for any order you must email or fax a copy of the front and back of your credit card, a picture identification card, passport or driver's license that including your signature.  Any orders over $200 requires bank transfer, verified PayPal membership/payment or international money order.  We are sorry for this inconvenience, but due to the high amount of credit card fraud from overseas transactions we need to verify legitimacy.

We do not take international money orders any longer, please pay with a credit card or use PayPal.

Thank you very much, we look forward to taking care of all your chocolate fantasies!

 

 

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Allergy Warning:  All chocolates we sell may contain and are made in facilities that use tree nuts, peanuts, soy, corn and/or dairy.

Chocolate Fantasies, 1998-2017 All rights reserved.

The contents of this web site, chocolatefantasies.com, are copyright protected.  Under no circumstances may any of our copyrighted products, name of products, text, photographs, background graphics and/or thumbnails be reproduced or used in any way without our written permission.  All of our products are represented to the best to our knowledge, however some packaging, color and products may vary slightly.  We are not responsible for manufacturers' claims on any product.  Chocolate weights and pieces per piece and/or pound are approximate.

LLK Ventures, Inc., LLK Ventures, Inc. - Chocolate Fantasies are registered names.